In order to make your return, we invite you to follow these steps : 

• If you have a customer account:

1. Log in to your customer account on the www.Printemps.com website.
2. In the "MY PURCHASES AND RETURNS" section, click on "Make a return/exchange".
3. Choose the item(s) you wish to return.
4. Select the reason for the return as well as the refund method (re-credit on your payment method or purchase voucher).
5. Print your return form and insert it in your return package. For a return from the United Kingdom, the shipping label and customs forms will be emailed to you by our partner Glopal within the few next hours.
6. Drop off your package at the post office.

Upon receipt of your package, we proceed with the refund within 48 to 72 business hours to the selected payment method.

• If you placed your order as a Guest:

1. On your confirmation order email, you will find a link allowing you to make your return.
2. Click on this link.
3. Select the item(s) you wish to return.
4. If you are making a return, select the reason for the return and how you would like to be refunded (refund to your original payment method or as a purchase voucher).
5. Print your return form and insert it in your return package. For a return from the United Kingdom, the shipping label and customs forms will be emailed to you by our partner Glopal within the few next hours.
6. Drop off your package at the post office.

Upon receipt of your package, we proceed with the refund within 48 to 72 business hours to the selected payment method