An order
Return, exchange and refund
- How do I track my return?
- Comment s'effectue le remboursement d'un achat réalisé avec ma Journée Club Printemps ?
- What are the conditions for returns?
- Do I have to pay the return costs?
- How do I generate a form for an return ?
- One (or several) article(s) appear(s) as “Waiting for reception” though it/they has/have been partially reimbursed
Delivery
- How can I track the delivery of my order?
- What are the delivery times and costs?
- How can I have my order delivered and picked up via Click&Collect?
- I did not receive my parcel. It is marked as “delivered” or “delivered to a neighbour or concierge”.
- Why and how would I choose the COLIS EXPAT delivery option?
A payment
- Which payment methods are accepted ?
- Is payment secured?
- How to pay with my Club Printemps Wallet (on printemps.com or in store)?
- How to use a promotional code?
- Can I save my payment information?
- When will my account be debited?
Our items and stock
Our loyalty program
- How does the Club Printemps Day work?
- What are the benefits of signing up for the Club Printemps loyalty programme?
- How do I fill my Club Printemps Wallet ?
- Does purchasing a marketplace item add to my rewards balance?
- How can I remotely track my loyalty programme and all my benefits?
- Can a third party use my loyalty benefits ?