You will find below the steps illustrating the process related to the refund request: Related articles What are the conditions for returns? One (or several) article(s) appear(s) as “Waiting for reception” though it/they has/have been partially reimbursed What are the delivery times and costs? I did not receive my parcel. It is marked as “delivered” or “delivered to a neighbour or concierge”. How can I track the delivery of my order?