According to the tracking information, your parcel is marked as delivered, although you have not received it.

We recommend checking with people around you (concierge, neighbors, etc.) to see if someone else may have received the parcel on your behalf. Indeed, postal regulations allow your mail carrier to leave your parcel with a concierge or neighbor. You can also contact your local post office to trace the mail carrier’s delivery route.

If you still cannot locate your parcel, we invite you to contact us via our CONTACT FORM.

⚠️ You have a period of 3 business days from the stated date of receipt to submit a claim to our customer service department (Article L133-3 of the French Commercial Code).

After this period, no requests will be considered.