An order
A return, exchange and reimbursement
- How do I make a return ?
- How do I track my return?
- What are the conditions for returns?
- Do I have to pay the return costs?
- How do I generate a form for an exchange?
- When will I be reimbursed after a return?
A delivery
- In what period will my order be shipped (for home delivery)?
- When will I receive my order?
- What are the delivery times and costs?
- In what period will my order be available for Click & Collect?
- I did not receive my parcel. It is marked as “delivered” or “delivered to a neighbour or concierge”.
- Why and how would I choose the COLIS EXPAT delivery option?
A payment
- How does the referral offer work?
- How to use a promotional code?
- What forms of payment do you accept?
- Is payment secured?
- Can I save my payment information?
- When will my account be debited?