An order
A return, exchange and reimbursement
- How do I make a return ?
- How do I track my return?
- How does reimbursement work for a purchase made with my Shopping Day ?
- What are the conditions for returns?
- Do I have to pay the return costs?
- How can I be reimbursed for a purchased paid in part by my Club Printemps Wallet ?
A delivery
- In what period will my order be shipped (for home delivery)?
- When will I receive my order?
- Do I need to pay multiple shipping fees if I order from several partner vendors?
- My items come from two different vendors. Will they be delivered together?
- What are the delivery times and costs?
- In what period will my order be available for Click & Collect?
A payment
- What forms of payment do you accept?
- Is payment secured?
- The QR code and the loyalty number on the back of the Printemps Visa – are these the same for Club Printemps?
- What are the benefits of my Visa Printemps Card?
- How to pay with my Club Printemps Wallet (on printemps.com or in store)?
- How does the referral offer work?
Our items & stocks
Our loyalty program
- How does the Club Printemps Day work?
- What are the benefits of signing up for the Club Printemps loyalty programme?
- How do I fill my Club Printemps Wallet ?
- How can I spend my Club Printemps Wallet balance ?
- How can you evolve in status ?
- Can I combine the tax refund and the benefits of Club Printemps ?