An order
A return, exchange and refund
- How do I track my return?
- How is the refund processed for a purchase made with my Club Printemps Day?
- What are the conditions for returns?
- Do I have to pay the return costs?
- How do I generate a form for a return ?
- When will I be refunded after a return?
Delivery
- How can I track the delivery of my order?
- What are the delivery times and costs?
- How can I have my order delivered and picked up via Click&Collect?
- I did not receive my parcel. It is marked as “delivered” or “delivered to a neighbour or concierge”.
- Why and how would I choose the COLIS EXPAT delivery option?
A payment
- Which payment methods are accepted ?
- Is payment secured?
- How to pay with my Club Printemps Wallet (on printemps.com or in store)?
- How to use a promotional code?
- Can I save my payment information?
- When will my account be debited?
Our items & stock
Our loyalty program
- How does the Club Printemps Day work?
- What are the benefits of signing up for the Club Printemps loyalty programme?
- How do I fill my Club Printemps Wallet ?
- Does purchasing a marketplace item add to my rewards balance?
- Everything you need to know about your Club Printemps Visa Card and Club status levels
- How can I remotely track my loyalty programme and all my benefits?